MSP Comparison:
The Best MSPs in New York City
Choosing the wrong managed service provider (MSP) can lead to avoidable costs, downtime, and contract headaches. NYC businesses have plenty of options—making it hard to separate substance from hype. We evaluated 19 MSPs that service New York City and narrowed to a Top 3. Below, we explain MSP basics, share our evaluation criteria, compare the finalists, and name our top pick for managed IT services in NYC.
What is an MSP?
A managed service provider (MSP) is a business that implements, manages, and maintains IT infrastructure for other organizations.
Of course, “IT infrastructure” covers a broad range of technologies.
Some MSPs specialize (e.g., cloud computing, networking, cybersecurity, print/VoIP). Others provide end-to-end support: design and implementation through monitoring, management, and issue remediation, backed by clear SLAs and 24/7 helpdesk coverage.
Benefits of using an MSP
In short, MSPs allow their clients to focus less on IT infrastructure and more on their core business.
IT is an important part of almost all modern businesses. However, like human resources (HR) and accounting, IT is a support activity in the value chain, not a primary activity.
Outsourcing day-to-day IT lets you focus on your core business while improving reliability and security. Depending on your model, you can outsource all IT operations or keep strategy in-house and delegate helpdesk, endpoint management, patching, cloud operations, security monitoring (EDR/MDR/SIEM), and backup & disaster recovery (DR/BCP) to a trusted NYC partner.
Our MSP evaluation criteria
To help you identify the best MSP for your business, we evaluated 19 different MSPs across a variety of criteria.
Fast acknowledgement and resolution matter—whether it’s a single user issue or an outage. We favored MSPs with transparent SLAs, real-time updates, and multi-channel support (on-site, phone, email, chat, portal).
Coverage for modern stacks: Microsoft 365/Azure, Google Workspace, identity/SSO, virtualization/VDI, network/security appliances, cloud migration, project services, backup & DR, and security operations.
How far an MSP goes beyond basic monitoring: root-cause analysis, proactive maintenance, lifecycle management, procurement, vCIO guidance, and documented playbooks.
FEMA reports that about 40-60% of small businesses don’t reopen after a disaster[1].
Clear RPO/RTO targets, immutable/cloud backups, regular DR tests, and written recovery procedures so incidents don’t turn into multi-day outages.
Controls to reduce risk: EDR/MDR/SIEM, vulnerability management, phishing defense, zero-trust access, and 24×7 monitoring by a SOC.
Predictable pricing, right-sized plans, and clarity on what’s included—so you can compare apples to apples without hidden fees.
Comparing the Top 3 MSPs in New York
After doing extensive research on 19 MSPs in New York, we narrowed the list down to 3 finalists. Here, we compare them head-to-head.
1. Company overview
Imagis
Headquarters:
New York, NY
Founded:
2016
Industry focus:
Healthcare, Non-Profit, Professional Services
Power Consulting
Headquarters:
New York, NY
Founded:
1991
Industry focus:
Finance, Education, Legal, Non-Profit, Creative Firms, Startups, & Small Business
Manhattan Tech Support
Headquarters:
New York, NY
Founded:
2012
Industry focus:
Finance, Education, Legal, Real Estate, Construction, Healthcare
2. Response times
Rating:
Average response time:
10 minutes
Response methods:
Phone, Email, Chat, and Online Portal
Helpdesk availability:
24x7x365
Onsite service:
Yes. Nationwide across the USA
Rating:
Average response time:
17-22 minutes
Response methods:
Phone, Email, Online Portal
Helpdesk availability:
24x7x365
Onsite service:
Yes. New York, NY only
Rating:
Average response time:
10 minutes
Response methods:
Phone, Email, Online Portal
Helpdesk availability:
24x7x365
Onsite service:
Yes. New York, NY only
3. Breadth of support
Rating:
Major technology platforms supported:
Microsoft Azure, Microsoft Office 365, Microsoft Teams, Citrix Cloud, Citrix Xen App, Xen Desktop, Windows Servers, Hyper-V, Microsoft Remote Desktop Services, and Azure Virtual Desktop
Certifications:
Microsoft Gold Partner, ITIL, PMP, Microsoft Certified Solutions Expert, Microsoft Certified Solutions Developer, Citrix Certified Administrator, Azure Solutions Architect Expert, Azure Administrator Associate, Microsoft 3265 Certified Fundamentals, Security +, Certified Ethical Hacker, and Certified Information Systems Security Professional (CISSP)
Major vendor partnerships:
Microsoft, Citrix, Dell, Lenovo, and Cisco
Notable compliance expertise:
HIPAA, FDA 21 CFR Part 11, ISO 27001
Rating:
Major technology platforms supported:
Office 365, Dell, Microsoft, and VMware,
Certifications:
Certified Information Systems Security Professional (CISSP)
Major vendor partnerships:
IBM, Apple, Cisco, VEEAM, Dell, Juniper Networks, SonicWall, Microsoft, Lenovo, RackSpace, VMware, and NetGear
Notable compliance expertise:
GDPR, SSAE 16, PCI, HIPAA, SEC, NY DFS, and SOC
Rating:
Major technology platforms supported:
Office 365, G Suite, Apple, VMware, Dell, Ubiquiti, and Cisco
Certifications:
VMware, Cisco, Google, Apple, Netgear, Symantec, Microsoft , Dell, and CompTIA
Major vendor partnerships:
Microsoft, Cisco, VMWare, Ubiquiti, and Google
Notable compliance expertise:
PCI-DSS 3.2.1, FINRA/SEC, Fair Credit Reporting Act, HIPAA/HITECH, SO 27001, and OSHA Act Assessment
4. Depth of support
Rating:
24x7x365 helpdesk:
Yes
24x7x365 network operations center:
Yes
Dedicated resources:
Client Success Agents, vCIO, Project Managers, Service Managers, and Support Technicians
Additional IT management support:
Live training workshops, support for client’s internal IT staff, online portal with curated content, reporting and analytics, technology procurement, technology budgeting, and asset management
Rating:
24x7x365 helpdesk:
Yes
24x7x365 network operations center:
Yes
Dedicated resources:
vCIO
Additional IT management support:
Technology budgeting and technology procurement
Rating:
24x7x365 helpdesk:
Yes
24x7x365 network operations center:
Yes
Dedicated resources:
vCIO
Additional IT management support:
Technology budgeting, access to IT documentation, office moves, and cabling installation
5. Backup and disaster recovery
Rating:
Data backup:
Yes
Disaster recovery services:
Yes
Disaster recovery details:
Critical data can be recovered in minutes. Backup data is copied to the cloud. Individual files can be restored if needed. Backed up systems that fail can be booted as virtual machines.
Rating:
Data backup:
Yes
Disaster recovery services:
Yes
Disaster recovery details:
Data is stored in SOC-2 compliant data centers. Business continuity planning and recommendations are available to clients. Periodic testing.
Rating:
Data backup:
Yes
Disaster recovery services:
Yes
Disaster recovery details:
MSP provides a comprehensive disaster recovery plan for clients.
6. Security
Rating:
Security Operations Center:
Yes.
Security Awareness Training:
Yes.
Risk Assessments:
HIPPA and NIST-CSF
Additional security services/offerings:
Strategic consultations for any/all compliance gaps, regular security audits, simulated attacks, and dark web monitoring.
Rating:
Security Operations Center:
Yes.
Security Awareness Training:
Yes.
Risk Assessments:
GDPR, NYRR500, NYDFS
Additional security services/offerings:
Power Managed Care contracts come with $2 million in cybersecurity insurance
Rating:
Security Operations Center:
Yes.
Security Awareness Training:
Yes.
Risk Assessments:
HIPAA, PCI DSS 3.2.1, GDPR, GLBA, NIST, NYDFS, NY SHIELD, California’s CCPA
Additional security services/offerings:
Compliance consulting.
7. Pricing
Rating:
Imagis uses a per-user fee model and offers flexible contract terms. Rates are competitive with other MSPs in the space..
Rating:
Power Consulting uses a per-user fee model and offers flexible contract terms. Rates are competitive with other MSPs in the space.
Rating:
Manhattan Tech Support uses a fixed fee model and offers flexible contract terms. They don’t do long term contracts, enabling clients to switch quickly if they’re dissatisfied.
Why Imagis is our pick for NYC’s top managed service provider
All three finalists performed well, but Imagis stood out on customer experience, responsiveness, and end-to-end coverage. Beyond core services like cloud migration, backup & recovery, infrastructure assessment, and solution design, Imagis invests in client enablement (e.g., live workshops to boost user productivity) and dedicated client success that goes beyond standard ticket handling.
With nationwide on-site capability and a fully staffed 24×7×365 helpdesk and security operations center, Imagis handles large projects, strengthens day-to-day reliability, and delivers cybersecurity and compliance-ready operations—making them our top choice for MSP services in NYC.
Based on our evaluation and client reviews & testimonials, the benefit of partnering with Imagis is best summarized by Jodi Magee, Executive Director at Physicians for Reproductive Health:
“Working with Imagis has provided us with a trusted and valued technology partner beyond what traditional break-fix IT consultants offer. They are super-fast responders and strategic whole system thinkers.”[3]